Clarksville College has recently launched a new online learning system, using a tool called Moodle. To ensure students and faculty get the best support possible, the college has partnered with Impact Digital, a trusted technical support provider, to manage the Help Desk services. Whether you’re facing a technical issue or need help navigating the platform, Impact Digital is here to assist.

When to Contact the Technical Helpdesk

The technical help desk is there to help with problems you might run into while using the Moodle platform. Some common issues the help desk can assist you with include:

• Logging In: If you can’t sign in or forgot your password, the help desk can help you get back into your account.
• Web Browser Issues: If Moodle isn’t working correctly on your computer or phone, the help desk can suggest how to fix any browser issues (like switching to a different browser or adjusting settings).
• Problems with Files: If you’re having trouble submitting assignments or downloading class materials, the help desk can show you what to do.
• Accessing Course Content: If videos or documents in your class won’t load, the help desk can check if there’s a technical problem.
• Error Messages: If you see any unusual error messages or something goes wrong while using Moodle, the help desk can guide you.

For any technical issues with using Moodle, the help desk is the best place to start. They are trained to help with computer-related problems and can get you back on track.

How to Contact the Help desk
You can reach the help desk by phone or email:

• Phone: (919) 756-6038
• Email: [email protected]

They are available Monday through Friday, 8 AM to 6 PM EST to assist you.

When to Contact the School Administration

Not all issues are related to technology. Some concerns should be directed to the school administration or your course instructor. These include:

• Enrollment Questions: If you’re not enrolled in the correct class or need help signing up for courses, contact the administration for support.
• Viewing Grades: If you’re having difficulty checking your grades or using the grading features, contact the school administration for assistance.
• Grading Concerns: If you have a question about your final grades or need to dispute a grade, this is something your instructor or the administration can help with.
• Missing Course Materials: If class content seems to be missing or you have questions about the syllabus or schedule, reach out to the administration or your instructor.
• Tuition or Fees: For any issues related to billing, payments, or tuition, contact the administration directly.
• Special Accommodations: If you need specific accommodations or learning adjustments, the administration is the right place to go.

If you’re unsure whether the problem is technical or administrative, start by contacting the technical help desk. They can always guide you to the right place if your issue needs to be addressed by someone else.

Remember, we’re here to help! Don’t hesitate to reach out if you need assistance navigating the new online system.